DELIVERY, PICKUP, SETUP & SHIPPING POLICY

Charissine Creations offers local pickup, local delivery, event delivery and setup, shipping for eligible physical products, and electronic delivery of eligible digital products.

Available fulfillment methods vary depending on the product, order requirements, destination and services selected.

Please review this policy before placing or confirming an order.

LOCAL PICKUP — CAKES, COUTURE CUPCAKES, COUTURE COOKIES & ELIGIBLE ORDERS

Local pickup may be available for selected Charissine Creations orders by prior arrangement.

For privacy and operational reasons, pickup is not available from our production address. All local pickups are arranged at a designated public meeting location in Edmonton, Alberta.

The specific pickup location, date and time will be confirmed with the client before the scheduled pickup.

Clients are responsible for arriving at the agreed pickup location at the scheduled time. If you are running late or are unable to attend your scheduled pickup, please contact Charissine Creations as soon as possible. Changes to pickup arrangements are subject to availability.

When receiving a couture cake, couture cupcake order, couture cookie order or another delicate product, clients are encouraged to inspect the order at the time of transfer.

Once the order has been inspected and transferred to the client or their authorized representative in satisfactory condition, responsibility for its safe transportation, handling, storage and display transfers to the client.

Any care, transportation, storage or display instructions provided by Charissine Creations should be followed.

Charissine Creations cannot be responsible for damage occurring after transfer as a result of improper handling, transportation, storage, temperature, weather conditions, unsuitable display conditions or failure to follow provided care instructions.

Certain large, tiered, highly delicate, complex or installation-based orders may require professional delivery and/or setup and may therefore not be eligible for public-location pickup.

LOCAL DELIVERY — CAKES, COUTURE CUPCAKES, COUTURE COOKIES & ELIGIBLE ORDERS

Local delivery may be available for couture cakes, couture cupcakes, couture cookies, stationery and other eligible Charissine Creations products within our service area in and around Edmonton, Alberta.

Delivery availability and fees depend on factors including:

Delivery location and distance
Order size and complexity
Event date and timing
Delivery requirements
Venue accessibility
Setup requirements

For custom celebration and wedding orders, applicable delivery charges will be provided as part of your quote or booking information.

Clients are responsible for providing a complete and accurate delivery address, telephone number, event information and all relevant delivery instructions.

WEDDING & EVENT DELIVERY AND SETUP

Wedding cakes, tiered cakes, elaborate celebration cakes, large cupcake or cookie orders, coordinated stationery and Signature Experience commissions may require or benefit from professional delivery and setup.

Where delivery and/or setup services are required, the applicable fee will be determined based on factors including:

Delivery location and distance
Order size and complexity
Setup requirements
Venue accessibility
Required delivery and setup time
Parking and loading requirements
Stairs, elevators or other access considerations
Display requirements
Additional on-site requirements

Applicable delivery and setup charges will be communicated before the order is confirmed.

For venue deliveries, the client is responsible for providing accurate venue information and ensuring that Charissine Creations has reasonable access at the agreed delivery and setup time.

If venue restrictions, delayed access, unavailable loading areas, parking restrictions, incorrect information or other circumstances outside our reasonable control result in additional time or expenses, additional charges may apply.

RECEIVING YOUR DELIVERY

The client or an authorized representative should be available to receive the order at the agreed delivery location and time.

Clients or their representatives are encouraged to inspect the order upon delivery.

Once an order has been properly delivered and accepted in satisfactory condition by the client, venue representative, event planner or another authorized person, responsibility for the order transfers to the client.

Cakes, couture cupcakes and couture cookies must be handled, displayed and stored according to any care instructions provided by Charissine Creations.

Charissine Creations cannot be responsible for damage occurring after delivery as a result of improper handling, movement, storage, temperature, weather or venue conditions, interference by another person, unsuitable display conditions or failure to follow provided care instructions.

OUTDOOR & NON-CLIMATE-CONTROLLED EVENTS

Outdoor and non-climate-controlled environments may affect cakes, buttercream, fondant, cupcakes, cookies, flowers, edible decorations, stationery and other display elements.

Clients are responsible for providing accurate information about the event environment, including whether the event or display area is indoors, outdoors or a combination of both.

Depending on temperature, sunlight, humidity, wind, precipitation, display duration and access to refrigeration or climate-controlled holding areas, Charissine Creations may recommend modifications to the design, ingredients, materials, delivery timing, display duration or setup plan.

Where conditions present an unreasonable risk to product quality, stability or safety, Charissine Creations may determine that a particular display or setup arrangement is unsuitable and recommend an alternative.

UNSUCCESSFUL LOCAL DELIVERY

Clients are responsible for ensuring that someone is available to receive an order at the agreed location and time.

If delivery cannot be completed because:

The recipient is unavailable
An incorrect or incomplete address was provided
Access to the property or venue is unavailable
Venue information was incorrect
Required contact information was inaccurate
Required access or authorization was not arranged
Another circumstance outside our reasonable control prevents delivery

additional delivery charges may apply if another delivery attempt can reasonably be accommodated.

Because cakes, couture cupcakes, couture cookies and other food products are perishable and often prepared for a specific event, redelivery cannot be guaranteed.

PHYSICAL PRODUCTS & STATIONERY

Eligible stationery, gifts, artwork, printed products and other non-perishable physical merchandise may be available for shipping.

Shipping availability will be displayed at checkout or communicated as part of a custom order.

Custom stationery, personalized products, artwork and other made-to-order products require production time before they are ready to ship.

Production time is separate from shipping or transit time.

Where a specific production estimate applies, it will be provided in the product description, quote, invoice, order confirmation or other applicable order documentation.

SHIPPING COSTS

Shipping charges, where applicable, will be displayed at checkout or provided as part of a custom quote.

Shipping costs may vary according to the destination, package dimensions, weight, selected shipping service and products ordered.

Expedited or specialty shipping requested by the client may result in additional charges.

SHIPPING DESTINATIONS

Available shipping destinations may vary depending on the product.

Eligible physical products may be available for shipping within Canada and, where offered, to selected international destinations.

Perishable cakes, couture cupcakes and couture cookies are not shipped through standard parcel delivery services.

The shipping options available at checkout for an eligible product will determine the shipping services currently offered for that order.

PROCESSING & SHIPPING TIMES

Processing times vary according to the product purchased.

Ready-to-ship merchandise may have shorter processing times, while custom stationery, personalized products, artwork, printed products and other made-to-order goods require additional production time.

Estimated processing, shipping or delivery times are estimates and are not guaranteed arrival dates unless Charissine Creations has expressly agreed to a particular delivery date in writing.

Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside our reasonable control, including weather, carrier delays, customs processing, service interruptions, peak-season volumes and other transportation disruptions.

TRACKING

Where tracking is included with the selected shipping service, tracking information will be provided after the order has been dispatched.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking information.

Not every shipping method or product necessarily includes tracking.

SHIPPING ADDRESSES

Clients are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an error after placing your order, contact Charissine Creations as soon as possible.

We will make reasonable efforts to update the shipping information if the order has not already been processed or dispatched. Changes cannot be guaranteed once fulfillment has begun.

If a shipment is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

LOST, DELAYED OR DAMAGED SHIPMENTS

If a shipped order appears to be lost, significantly delayed or arrives damaged, please contact Charissine Creations with your order information.

For damaged shipments, please retain the product and its packaging and provide clear photographs where requested.

This information may be necessary for us to investigate the issue or submit a claim with the shipping carrier.

We will review the circumstances and assist with an appropriate resolution where applicable.

INTERNATIONAL ORDERS, CUSTOMS, DUTIES & TAXES

International shipping may be available for selected physical products.

International orders may be subject to customs procedures, import duties, taxes, brokerage charges or other fees imposed by the destination country or relevant authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the client.

Charissine Creations does not control customs processing or fees imposed by foreign authorities.

Customs procedures may also affect estimated delivery times.

DIGITAL PRODUCTS

Digital products do not require physical shipping.

Depending on the product, digital purchases may be delivered through a download link, email, customer account, order confirmation page or another electronic delivery method described at the time of purchase.

Some ready-made digital products may become available shortly after successful payment.

Examples may include:

Digital planners
Printable stationery
Templates
Digital artwork
Illustrations
Surface patterns
Design assets
Downloadable guides
Other digital resources

Please ensure that the email address entered when placing your order is accurate.

If you purchase a digital product and experience difficulty accessing the files, please contact Charissine Creations for assistance.

CUSTOM DIGITAL PRODUCTS & DESIGN SERVICES

Custom digital products and design services are different from ready-made digital downloads and may not be delivered immediately.

These may include:

Commissioned artwork
Personalized stationery
Custom illustrations
Original Print™ artwork
Custom surface patterns
Personalized templates
Other bespoke digital design services

Estimated completion times, proofing stages, revisions, approval requirements and final delivery methods will be communicated through the applicable product description, quote, proposal, invoice or project agreement.

DIGITAL DELIVERY ISSUES

If you have purchased a ready-made digital product but have not received or cannot access your files, first confirm that the email address associated with your order is correct and check your spam or junk folder where applicable.

If the issue continues, contact Charissine Creations with your order information so we can assist you.

Please do not purchase the same digital product again solely because a download email or link has not arrived.

ORDER CHANGES & CANCELLATIONS

Requests to change or cancel an order should be made as soon as possible.

Whether an order can be changed or cancelled depends on the type of product and the stage of production, preparation or fulfillment.

Custom, personalized, perishable, commissioned and digital products may have different cancellation conditions from ready-made physical merchandise.

Please refer to our Payment & Booking Policy and Refund & Cancellation Policy for additional information regarding booking retainers, payments, cancellations, refunds and returns.

CONTACT

If you have questions about an order, local pickup, delivery, setup, shipping, tracking or digital delivery, please contact Charissine Creations.

When contacting us regarding an existing order, please include your name and your order, invoice, quote or booking number where applicable.

Charissine Creations
Edmonton, Alberta, Canada
charissinecreations@gmail.com

POLICY UPDATES

Charissine Creations may update this policy from time to time to reflect changes to our products, services, fulfillment methods, shipping options or business practices.

The current version published on the Charissine Creations website will apply, subject to any specific written terms already agreed to for an existing confirmed order.