Terms of Service
Overview
This website is operated by Charissine Creations. Throughout this website, the terms “we,” “us,” and “our” refer to Charissine Creations.
Charissine Creations provides this website, including information, physical products, digital products, custom design services, commissioned creative work and other services made available through the website, subject to these Terms of Service and any additional policies or terms referenced on the website.
By accessing our website, purchasing a product, booking a service, submitting an inquiry, commissioning custom work or otherwise using our services, you agree to these Terms of Service.
Please read these Terms carefully before using the website or purchasing from Charissine Creations.
Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.
1. Our Products & Services
Charissine Creations may offer products and services including, but not limited to:
- Couture cakes
- Couture cupcakes
- Couture cookies
- Custom stationery
- Invitations and celebration paper goods
- The Charissine Signature Experience
- Original Print™ artwork
- Original artwork
- Surface patterns and textile designs
- Digital artwork and illustrations
- Templates and printable products
- Digital planners and downloadable resources
- Physical art and design products
- Gifts and keepsakes
- Custom and commissioned design services
- Coordinated celebration collections
- Other physical or digital creative products
Products and services may be added, modified or discontinued from time to time.
Availability, pricing, production times, delivery methods, licensing conditions and other requirements may vary by product or service.
2. Eligibility & Online Store Use
By placing an order through our website, you represent that you have the legal capacity to enter into the transaction or have the authorization required under applicable law.
You may not use our website, products, services, artwork or digital content for an unlawful or unauthorized purpose.
You must not introduce viruses, malicious code, automated attacks or other technology intended to interfere with the website or its operation.
We reserve the right to refuse or cancel orders where reasonably necessary, including in circumstances involving suspected fraud, payment issues, genuine pricing or listing errors, product unavailability, misuse of our services or circumstances that prevent us from fulfilling an order, subject to applicable law.
3. Product Information, Colours & Handcrafted Variations
We make reasonable efforts to describe and display our products accurately.
However, colours displayed on screens may vary depending on the device, monitor, brightness settings, photography, lighting, printing process, material, icing, food colouring or other factors.
Many Charissine Creations products are handcrafted.
Small variations in colour, piping, flowers, brushwork, placement, texture, shape, pattern and other artistic details are natural characteristics of handcrafted work and do not necessarily constitute defects.
4. Couture Cakes, Couture Cupcakes & Couture Cookies
Couture cakes, couture cupcakes and couture cookies are individually produced according to the specifications agreed upon for each order.
Inspiration photographs supplied by clients may be used to communicate preferences, style and design direction. Unless expressly agreed otherwise, inspiration images do not guarantee exact reproduction.
Charissine Creations may interpret inspiration through our own creative style while taking into account the agreed design brief.
Clients are responsible for providing accurate information regarding:
- Event date and location
- Serving requirements
- Quantities
- Design preferences
- Colour palette
- Flavour selections
- Wording or personalization
- Dietary or allergy information
- Delivery or pickup requirements
- Venue information
- Other information reasonably required to complete the order
Additional terms relating to payment, cancellations, changes, delivery, pickup, setup and food handling may be included in the client's quote, invoice, booking confirmation or other applicable agreement.
5. Artistic Interpretation
Custom and commissioned products involve artistic judgment.
Where a client commissions Charissine Creations to create an original design, the client acknowledges that the final product may include reasonable artistic interpretation consistent with the agreed concept, colour palette, occasion and design direction.
Handcrafted and artistic work will not necessarily be identical to sketches, digital mockups, inspiration photographs, previous designs or computer-generated representations.
Reasonable variations resulting from handcrafted production or artistic interpretation do not necessarily constitute defects where the overall agreed creative direction has been maintained.
6. Custom Stationery & Proof Approval
Clients ordering custom stationery or other proof-based products are responsible for carefully reviewing all proofs before approval.
This includes checking:
- Names
- Spelling
- Dates
- Times
- Addresses
- Venue information
- Wording
- Quantities
- Colours
- Sizes
- Layout
- Other personalized information
Once a final proof has been approved, production may begin.
Charissine Creations is not responsible for client-supplied errors contained in an approved proof unless the finished product differs from the approved version.
Changes requested after approval may result in additional charges and may affect production or delivery timelines.
7. Custom Design & Commissioned Artwork
Custom design projects may involve consultation, concept development, illustration, original artwork, pattern development, revisions, proofs and final production.
The scope of work, number of revisions, deliverables, production schedule, licensing rights and fees may be specified in a separate quote, proposal, invoice, booking confirmation or agreement.
Work requested outside the agreed scope may require additional fees and may affect the project schedule.
8. Original Artwork & Intellectual Property
Unless expressly agreed otherwise in writing, all original artwork and creative work produced by Charissine Creations remains the intellectual property of Charissine Creations.
This may include:
- Original Prints™
- Illustrations
- Surface patterns
- Textile designs
- Graphics
- Motifs
- Artwork
- Sketches
- Concepts
- Cake designs
- Cupcake designs
- Cookie designs
- Stationery designs
- Layouts
- Digital assets
- Templates
- Photographs created by us
- Design systems
- Collection concepts
- Other original creative material
Purchasing a physical product or commissioning a custom product does not automatically transfer copyright or intellectual-property ownership in the underlying artwork or design.
Where applicable, the client receives only the usage rights expressly granted with the product, licence, quote or written agreement.
9. The Charissine Signature Experience & Original Prints™
The Charissine Signature Experience may begin with an original artistic concept or Original Print™ developed specifically for a celebration.
That creative concept may then be translated across coordinated elements including:
- Couture cakes
- Couture cupcakes
- Couture cookies
- Stationery
- Textiles
- Table details
- Fashion-inspired elements
- Décor
- Packaging
- Keepsakes
- Other celebration elements
Unless an agreement expressly states otherwise, commissioning original artwork or an Original Print™ does not constitute a sale or transfer of copyright or intellectual-property ownership.
Any exclusivity, extended commercial rights, copyright transfer or other special licensing arrangement must be expressly agreed to in writing and may require additional fees.
10. Digital Products
Charissine Creations may sell downloadable products including templates, artwork, illustrations, surface patterns, planners, printables, guides, digital stationery, design assets and other digital content.
Digital products are licensed rather than sold with unrestricted intellectual-property rights unless expressly stated otherwise.
The licence applicable to a digital product will be described in the product listing, accompanying licence or other applicable terms.
Purchasing or downloading a digital product does not automatically transfer copyright.
11. Digital Product Licence & Prohibited Uses
Unless a product specifically includes different licence terms, clients may not:
- Resell or redistribute the original digital files
- Share purchased files with other individuals or businesses
- Upload files to file-sharing or download websites
- Claim the artwork or design as their own
- Sell substantially unchanged copies of the digital files
- Convert files into another format for redistribution or resale
- Register our artwork, designs or substantially similar derivatives as their own trademark or copyright
- Use the files in a manner that exceeds the licence supplied with the product
Whether commercial use, print-on-demand use, client work, manufacturing or other commercial applications are permitted will depend on the licence associated with the individual product.
Do not assume that purchasing a digital product includes commercial-use rights.
12. Customer-Supplied Content
When you provide photographs, logos, wording, illustrations, artwork, trademarks, images or other material for incorporation into a custom order, you represent that you have the necessary permission or rights to provide and use that material for the requested purpose.
You remain responsible for client-supplied materials and instructions.
Charissine Creations may decline to reproduce material where we reasonably believe its use may violate another person's intellectual-property or other legal rights.
13. Portfolio, Photography & Promotion
Charissine Creations may photograph products and creative work we produce for portfolio, website, social-media, promotional, educational or marketing purposes, subject to applicable privacy requirements.
We will not intentionally publish private client information merely because it appears in internal order documentation.
Where privacy, confidentiality or exclusivity is particularly important to a commissioned project, this should be discussed and agreed upon before production.
14. Pricing & Payments
Prices may change without prior notice.
The price applicable to an order will generally be the price displayed or quoted when the order is placed or accepted, subject to correction of genuine pricing or listing errors and applicable law.
For custom orders, clients may reserve their event date by:
- Paying the order in full; or
- Paying the required 60% non-refundable booking retainer.
Orders valued at $150 or less require full payment when the order is placed.
For orders booked with a 60% booking retainer, the remaining balance must be paid at least 7 days before the scheduled delivery date.
An event date is not reserved or confirmed until the required payment has been successfully received and confirmed by Charissine Creations.
Submitting an inquiry, receiving a quote, discussing a design, requesting a date or receiving a proposal does not constitute a confirmed booking.
Failure to make required payments by the applicable deadline may result in cancellation of the order, release of the reserved event date, suspension of production or preparation, and forfeiture of the booking retainer where applicable.
Orders with an outstanding balance will not be accepted for delivery.
Please review our Payment & Booking Policy for complete payment and booking terms.
15. Quotes & Custom Orders
Quotes for custom work are based on the information available when the quote is prepared.
Changes to quantities, dimensions, servings, materials, flavours, design complexity, delivery location, setup requirements, production schedule or other specifications may result in a revised price.
A quote, inquiry, consultation, proposal, design discussion or request for a particular event date does not reserve an event date.
An event date is considered reserved only after the required booking payment has been successfully received and confirmed by Charissine Creations.
Changes requested after booking are subject to availability and may result in additional charges, revised timelines or a revised quote.
16. Changes, Cancellations, Returns & Refunds
Requests to change or cancel an order should be made as soon as possible.
Eligibility for cancellation, return, exchange or refund depends on the product or service purchased and the stage of production or fulfillment.
Custom, personalized, commissioned, digital and perishable products may have different conditions from standard physical merchandise.
The 60% booking retainer is non-refundable.
Because custom work may involve reserved production time, purchased materials, ingredients, design development and other order-specific costs, payments already made are generally non-refundable as outlined in our applicable policies.
Please review our Payment & Booking Policy and Refund & Cancellation Policy for complete information.
Any additional cancellation or change provisions contained in an accepted custom-order agreement, quote, invoice or booking confirmation also apply to that order.
17. Pickup, Delivery, Setup, Shipping & Digital Delivery
Fulfillment methods vary depending on the product.
Eligible orders may be provided through:
- Arranged local pickup at a designated public meeting location
- Local delivery
- Wedding or event delivery and setup
- Parcel shipping for eligible products
- Electronic delivery for eligible digital products
For privacy and operational reasons, our production address is not a customer pickup location.
Local pickup is arranged at a designated public meeting location in Edmonton, Alberta, by prior arrangement.
Certain large, tiered, highly delicate, complex or installation-based orders may require professional delivery and/or setup and may not be eligible for pickup.
Please review our Delivery, Pickup, Setup & Shipping Policy for complete fulfillment information.
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18. Food Allergies & Dietary Information
Clients are responsible for communicating relevant dietary requirements and allergy concerns before placing or confirming a food order.
Ingredient and allergen information will be provided where appropriate.
Unless Charissine Creations expressly confirms otherwise for a specific order, we cannot guarantee that products or the production environment are completely free from traces of particular allergens.
Clients are responsible for communicating relevant allergy information to individuals consuming products they purchase or serve.
19. Care, Handling & Responsibility After Transfer
Cakes, couture cupcakes, couture cookies and other delicate products require appropriate handling, transportation, temperature control, storage and display.
Clients should follow all care, transportation and storage instructions provided by Charissine Creations.
For pickup orders, once an order has been inspected and transferred to the client or their authorized representative in satisfactory condition, responsibility for subsequent transportation, handling, storage and display transfers to the client.
For delivered orders, once the order has been properly delivered and accepted in satisfactory condition by the client, venue representative, event planner or other authorized recipient, responsibility for subsequent handling, storage and display transfers to the client.
Charissine Creations cannot be responsible for subsequent damage resulting from improper handling, transportation, movement, storage, temperature, weather or venue conditions, unsuitable display conditions, interference by another person or failure to follow provided care instructions.
20. Outdoor & Non-Climate-Controlled Events
Outdoor and non-climate-controlled environments may affect cakes, buttercream, fondant, cupcakes, cookies, edible decorations, flowers, stationery and other display elements.
Clients are responsible for accurately communicating whether an event or display will be indoors, outdoors or a combination of both.
Depending on temperature, sunlight, humidity, wind, precipitation, display duration and access to refrigeration or climate-controlled holding areas, Charissine Creations may recommend modifications to the design, ingredients, materials, delivery timing, display duration or setup plan.
Where conditions present an unreasonable risk to product quality, stability or safety, Charissine Creations may recommend or require an alternative arrangement for the affected product or display.
21. Order & Account Information
You agree to provide current, complete and accurate information when placing an order.
This includes your name, email address, telephone number, billing information, delivery or shipping information, event information and other information necessary to fulfill your order.
You are responsible for promptly notifying us if important order information changes.
22. Third-Party Services & Links
Our website may use or link to third-party services, including payment processors, shipping providers, applications, social-media platforms and other websites.
Third-party services may be governed by their own terms and privacy policies.
Charissine Creations does not control independent third-party websites or services.
23. Reviews, Comments & User Content
Clients may submit reviews, feedback, photographs or other content where those features are available.
Submitted content must not be unlawful, misleading, defamatory, abusive, infringing, malicious or violate another person's rights.
We may moderate or remove content from our website where reasonably necessary.
24. Privacy
Our collection, use and handling of personal information is governed by our Privacy Policy.
Please review that policy for additional information regarding personal information and our website.
25. Prohibited Website Uses
You may not use this website or its content:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe our intellectual-property rights or those of another person
- To transmit malicious code
- To collect personal information unlawfully
- To impersonate another person
- To interfere with website security
- To scrape or systematically extract protected content for unauthorized commercial use
- To reproduce or commercially exploit our protected content without authorization
We may restrict access where these Terms are violated.
26. Errors & Inaccuracies
Occasionally, website information may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, availability, promotions, processing times, shipping or other information.
We may correct such information and, where permitted by applicable law, address orders affected by genuine errors.
27. Website Availability
We do not guarantee that the website or every feature will always be uninterrupted or error-free.
We may update, modify, suspend or discontinue website features from time to time.
Nothing in this section limits rights or remedies that cannot legally be excluded.
28. Limitation of Liability
To the extent permitted by applicable law, Charissine Creations will not be responsible for indirect or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any rights or remedies available to consumers under applicable law.
29. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
30. Entire Agreement
These Terms, together with applicable policies, product descriptions, accepted quotes, invoices, booking confirmations, licences and written agreements, form the terms applicable to the relevant transaction.
These may include, where applicable:
- Payment & Booking Policy
- Refund & Cancellation Policy
- Delivery, Pickup, Setup & Shipping Policy
- Privacy Policy
- Product-specific licensing terms
- Custom quotes, proposals or booking confirmations
Where specific terms have been expressly agreed for a custom commission or service, those specific terms may supplement these general Terms.
31. Governing Law
These Terms and transactions with Charissine Creations are governed by the applicable laws of Alberta and the federal laws of Canada applicable in Alberta, subject to mandatory consumer rights or other laws that may apply.
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32. Changes to These Terms
Charissine Creations may update these Terms periodically to reflect changes to our products, services, website, policies or business practices.
The current version will be published on this website.
Changes will not remove rights that have already arisen under applicable law.
33. Contact Information
Questions regarding these Terms of Service may be directed to:
Charissine Creations
Edmonton, Alberta, Canada
charissinecreations@gmail.com